Welcome to the official Terms & Conditions governing the use of Romford Florist’s online flower delivery service for Romford and surrounding areas. By placing an order via our website, you fully accept these Terms & Conditions. Please read them carefully before using our services. These terms are applicable to all customers accessing Romford Florist’s online platform for flower delivery in Romford and the nearby regions.
By using our website and placing an online order, you confirm that you are legally capable of entering binding contracts under English law, are over 18 years of age, and are providing honest and accurate information. Orders can be made for recipients located in Romford and surrounding areas as specified in our delivery list.
The order process is designed to be user-friendly and secure, allowing customers in Romford and nearby areas to purchase flowers and related products efficiently.
To place an order with Romford Florist:
Orders are processed as soon as payment is received. Amendments or cancellations are subject to the conditions set out below.
Payments for orders can be made using the secure payment methods available on our website. We accept major debit and credit cards, as well as any other electronic payment solutions clearly indicated during checkout.
All prices shown are in GBP (pounds sterling) and are inclusive of VAT, unless otherwise specified. The total payable amount for your order, including any applicable delivery charges, will be clearly displayed at checkout before you are asked to make payment.
Your payment will be processed securely and immediately upon confirming your order. Romford Florist will not commence processing or dispatching any order until full payment has been received. We reserve the right to cancel orders if payment is not authorised or if payment is not completed in full.
No payment details are stored by Romford Florist beyond the completion of the transaction, in compliance with data protection regulations.
Romford Florist delivers to addresses in Romford and the surrounding areas, as detailed on our delivery locations page. Same-day and next-day delivery options may be available, depending on the time and date the order is placed and seasonal availability. Please consult the delivery timings displayed at checkout for accurate timeframes.
All floral arrangements are hand-crafted and delivered by our team or trusted local couriers. We endeavour to meet delivery dates and times requested by customers but cannot guarantee delivery at a specific hour. During peak periods, such as Valentine’s Day, Mother’s Day, or Christmas, we recommend placing your order in advance to avoid disappointment.
It is your responsibility to ensure the recipient’s address and contact details are entered correctly. Romford Florist shall not be liable for any failed or delayed deliveries due to inaccurate, incomplete, or unclear recipient information.
Amendments: Should you wish to make changes to your order (such as recipient details or delivery date), please notify us as soon as possible after placing your order. We will do our best to accommodate amendments, but cannot guarantee changes if your order is already being prepared, has been dispatched, or is within 24 hours of the requested delivery date.
Cancellations: Customers in Romford and surrounding areas may cancel their order and receive a full refund provided notice is given at least 24 hours before the scheduled delivery. To cancel an order, you must notify us clearly and promptly. Orders cancelled less than 24 hours before planned delivery are not eligible for a full refund as floral products may have already been prepared or dispatched.
Exceptions may apply for specially arranged or bespoke orders. Due to the perishable nature of flowers, orders for same-day delivery cannot be amended or cancelled once confirmed and paid.
Romford Florist guarantees the freshness and quality of all flowers dispatched for delivery. We make every effort to replicate the arrangements displayed on our website; however, in the case of supply difficulties or seasonal unavailability, we reserve the right to substitute items of equal or greater value and quality without prior notice. Any significant deviation will be communicated to you prior to dispatch where possible.
In the unlikely event that your delivered flowers or gifts do not meet expectations due to quality or damage issues, please notify us within 24 hours of delivery. Requests for a replacement or refund will be assessed on a case-by-case basis, and photographic evidence may be requested to facilitate the process.
Because our products are perishable, Romford Florist is unable to accept returns on floral goods. Where a refund or replacement is warranted, this will be processed within a reasonable timescale and according to your statutory rights as a consumer.
It is your responsibility to:
While Romford Florist aims to provide the highest standard of service, our liability is limited as follows:
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under English law.
All content, product images, and designs displayed on the Romford Florist website are the intellectual property of Romford Florist or its licensors. Unauthorised reproduction, copying, or distribution of any part of this website is prohibited.
Romford Florist will not be liable for any failure to perform our obligations under these Terms & Conditions where such failure results from events beyond our reasonable control. Such events include, but are not limited to, natural disasters, adverse weather, fire, flood, strikes, transport disruptions, or actions of government agencies. In such circumstances, our obligations will be suspended for the duration of the event.
We are committed to treating your personal details with the utmost care and in accordance with the UK’s Data Protection Act 2018 and relevant privacy legislation. We only use your information for the purposes of processing and delivering your order and will not share your data with third parties except as required for delivery or as required by law.
We reserve the right to revise or update these Terms & Conditions at any time without notice. Any changes will take effect immediately upon publication on the Romford Florist website. It is your responsibility to check and familiarise yourself with the current terms before placing an order.
These Terms & Conditions and any disputes arising in connection with them or your use of our service shall be governed by and construed in accordance with the laws of England and Wales. You and Romford Florist agree to submit to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms & Conditions is deemed invalid or unenforceable for any reason by a court of law, the remaining provisions shall remain in full force and effect.
These Terms & Conditions constitute the entire agreement between you (the customer) and Romford Florist for the purchase and delivery of flowers and related gifts via our online platform in Romford and surrounding areas. No other terms or representations shall be binding unless made in writing and signed by both parties.
Should you have any questions regarding these Terms & Conditions, your order, or wish to make a complaint, please contact us using the contact form provided on our website. Our customer service team is available to assist customers located in Romford and the surrounding localities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Romford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Romford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
