Romford Florist Returns, Refunds and Complaints Policy

Our Commitment to Fresh Flowers in Romford

At Romford Florist, we pride ourselves on supplying only the freshest flowers to households and businesses throughout Romford and the surrounding area. Our dedication to quality ensures every bouquet and arrangement arrives at its best, so our community can trust us for every special moment.

Fresh Flowers Guarantee

Your satisfaction matters to us. We guarantee the freshness of every floral arrangement delivered by Romford Florist. Our flowers are sourced daily and inspected to ensure they meet our high standards. If, for any reason, you feel your flowers do not meet your expectations for freshness, please contact us within our freshness window for assistance.

Freshness Window

We offer a freshness window of five days from delivery. If you follow the simple care instructions that come with your flowers and they do not stay fresh for at least five days, let us know within this period. We’re always ready to put things right.

Damaged-on-Arrival Policy

Every order is thoroughly checked before dispatch. However, if your flowers or gifts arrive damaged or not as expected, please notify us within 24 hours of delivery. To help us resolve your issue promptly, we may ask for a clear description and photographs of the product as received.

Refund and Replacement Options

Depending on your situation and preference, Romford Florist offers the following solutions for orders not meeting our Fresh Flowers Guarantee in Romford:

• Replacement Arrangement: We will send you a fresh replacement as soon as possible, free of charge.
• Refund: Should a replacement not be suitable, we are happy to provide a full or partial refund, depending on the specific issue and its impact on your enjoyment of your flowers.

Please note that flowers are a perishable item; claims must be made within the designated timeframes to be eligible for a refund or replacement.

How to Raise a Complaint

We strive to make every Romford Florist experience positive, but understand that sometimes things can go wrong. If you have a concern or complaint, we want to put it right as quickly as possible:

1. Contact us promptly with your order details and a full description of the issue. The more information you provide, the quicker we can help.
2. Our team will review your concerns within two working days and respond with the options available. Most outcomes include a replacement, refund, or another solution tailored to your needs.
3. If you remain dissatisfied after our first response, we will escalate your case to a manager for a final review.

Trusted Florist Serving Romford

As a local Romford florist trusted by families and businesses alike, we handle every return, refund, and complaint with care. Your happiness is not just our promise but our practice. Thank you for making us your florist of choice in Romford — where fresh flowers and caring service always come first.